According to the Consumer Product Safety Commission (CPSC), the recall is due to the top of the washing machine detaching from the chassis during use.
Samsung received 733 reports of the recalled washing machines experiencing excessive vibration or the top detaching. In addition, nine injuries have been linked to the recalled machines, including a broken jaw, injured shoulder, and other impact or fall-related injuries.
Owners of the washing machines have three options to remedy the problem:
In addition, Samsung is mailing a Home Label Kit to every recalled machine owner that includes a control panel guide and safety instructions.
Owners are urged to use only the delicate or waterproof wash cycles when washing bedding, water-resistant and bulky items until the Home Label Kit is received and installed. Lower spin speeds decreases the risk of the washing machine top detaching.
The recall includes 34 different Samsung top-loading washing machine models. The model numbers and serial information are located on two labels on the back of the washing machine.
Washing machines with the following model numbers are affected by the recall:
Best Buy, The Home Depot, Lowes, Sears, and other home appliance stores sold the recalled units nationwide between March 2011 and November 2016.