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Federal Authorities Review Asiana’s Emergency Plan

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Lauren Lopez4 years ago

Federal transportation officials have begun an investigation into Asiana Airlines for allegations that they are not providing proper assistance to the San Francisco International Airport crash passengers and their families.

Asiana Airline Crash and Emergency Procedure Legislation

  • When Asiana Flight 214 clipped a seawall during landing, dozens were injured and three passengers died.
  • Flight 214 crashed on July 6, coming from South Korea. Under U.S. law, Asiana was legally obligated to provide services for the injured passengers and their families. Services range from posting of a toll-free number to gather and distribute information, providing transportation, and providing lodging.
  • Legislation was created in the 1990’s by Congress after cases of airlines neglecting family members of crash victims. Airlines are required to create plans to ensure that there are procedures that can ensure these services will be provided. 
  • Unfortunately, airlines rarely get audited by the government to ensure these measures are being taken. The plan established by Asiana was last updated in 2004, almost 10 years ago. Issues immediately arose.

Information Provided to NTSB by Asiana Out of Date

  • Asiana failed to keep an updated emergency contact number for crash victim’s families to get information and failed to post a public information number within an hour of the crash. Rather, the number was posted three hours past the time of the crash, and was changed several times.
  • According to the Associated Press release, the National Transportation Safety Board was left with outdated information included the listing of Kenyon International Emergency Services to aid in the event of a crash despite the fact that the airline had dropped the firm in 2008.
  • The safety board also stated that Asiana provided an incorrect list of emergency contact names and numbers and that the company had clearly ignored a request made in June 2012 that all information be up to date.
Airlines Facing Penalties for Out of Date Emergency Plans

“Imagine the panic of a family member who realizes their loved one was on Asiana calling each hospital, calling the airport, calling anyone they can.” – Robert A. Jensen, CEO of Kenyon International Emergency Services as published by KIII News

  • Some passengers have plans to take action. One of the clients partaking in the suit related his harrowing experience of waiting for hours with no information about the safety or status of his wife who was on the flight that crashed.
  • The AP has found that other airlines are facing the same issues and lack of updating similar to Asiana. For example, Malaysia Airlines was found to have failed to update its plan and information for 13 years.
  • The airlines involved in the suit may be liable for up to $27,500 in penalty fees for each family assistance law violation.
Contact an Experienced Aviation Accident Attorney

Thomas J. Henry are available to respond to aviation accidents at any hour, day or night. Our lawyers understand that the immediate acquisition, or acquiring, of evidence is paramount to understanding how the accident occurred. Remember, your choice does matter. We represent clients/victims all over the country. Contact our offices – we are available 24/7, nights and weekends.


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