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GM Customer Denied Promised Loaners

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Jarod Cassidy3 years ago

Consumers affected by General Motors' ignition switch recall are reporting that they have been denied access to loaner vehicles promised by the automaker earlier this month.

Dealers Struggle with Loaner Vehicle Shortage

“There’s been a bit of a struggle finding the cars. I burned up all my loaner fleet, and we’ve been renting from Enterprise – and now they are out of cars.” – Dwayne Haapanen, general manager at Kolar Chevrolet as published by USA Today

According to USA Today, General Motor dealers are struggling to deliver on the promise that all owners of vehicles equipped with defective ignition switches are eligible for a loaner car, should they be concerned about their vehicle's safety.

The rental announcement came amid investigations into the automaker for its handling of a recall for millions of vehicles equipped faulty ignition switches. The defect has been linked to at least 13 deaths.

However, as General Motors scrambles to meet the 9,000 interim vehicle requests it has received so far, affected consumers are left to wonder whether the automaker's rental car promise was ever a practical solution or just an attempt by the company to save face.

Less than 1 Percent of Affected Owners Have Requested Rentals from GM

By the time General Motors announced that it would be issuing rental vehicles to affected customers, the company had already recalled roughly 1.6 million vehicles.

This means that the 9,000 interim vehicle requests that GM is struggling honor accounts for less than .6% of the potential number of rental vehicles the company promised to cover. The statistic suggests that those behind the decision either did not expect customers to take up the offer or grossly overestimated the availability of rental vehicles.

Either way, multiple GM owners have been left with vehicles that they do not feel safe driving. One such owner is Steve Isola.

GM “Can’t Provide That to Everybody”

Isola claims that he contacted both his local dealer and GM’s recall hotline in an attempt to acquire a rental vehicle after his daughters refused to let their children ride in his recalled Chevrolet Cobalt, but to no avail.

During his attempts to get a rental car, Isola claims that a GM representative denied his request saying that the company “can’t provide that to everyone.” – a statement that seems to contradict the company’s original loaner promise.


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