The US Consumer Product Safety Commission is officially working with Samsung on a recall of the Galaxy Note 7 due to multiple reports of the phone’s battery overheating and exploding.
According to CNET, the U.S. Consumer Product Safety Commission (CPSC) says it will work with Samsung to recall the recently released Galaxy Note 7 smartphone. There have been at least 35 reports of the phone’s battery overheating and exploding.
Samsung had previously issued a voluntary recall of the Galaxy Note 7, but the problem was that the phones were still being sold.
The president of Samsung Electronics America said they are asking users to power down their Galaxy Note 7s and exchange them now.
Samsung says new Galaxy Note 7s will be issued to existing buyers upon completion of the CPSC process. No exact timetable was provided by Samsung or CPSC.
Participants can also opt to receive a different Samsung phone, including a Galaxy S7 or S7 Edge and be refunded the difference in their purchase price.
For travelers who own Galaxy Note 7s, the Federal Aviation Administration (FAA) issued a warning to airplane passengers asking them to not turn on or charge their Galaxy Note 7s while on a plane. The smartphones are not officially banned, but the FAA “strongly advises passengers” to follow their warning.